However, some employers will accept past work experience in place of formal education. 3. © Setupmyhotel 2020 - All rights reserved. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. 15. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. An executive chef is a managerial role that involves a lot of work behind the scenes … As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping. This includes the laundry room, housekeeping, and the kitchen. 10. Ensure Outstanding customer care at all times. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Scheduling your staff rota. © 2020 Job Hero Limited. The average hourly pay for a Front Desk Supervisor is $14.46. Executive Chef. REPORTS TO: Front Desk Manager. The most important part of a hotel front desk clerk’s job description is projecting a high quality image of both themselves, and the hotel for which they work. 2. Assist all departments in servicing the guests during high volume periods. Some employers provide hotel supervisors with basic health insurance that does not usually include dental and vision coverage. Maintains a friendly, cheerful and courteous demeanour at all times. Hotel supervisors oversee all daily hotel operations and assist the hotel operations manager or general manager with all management tasks. Job Descriptions » Customer Service » Front Desk Supervisor Responsibilities The front desk supervisor responsibilities play a pivotal role in the overall smooth functioning of the organization. Page 1 of 137 jobs. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Adhere to company credit limit / floor limit policies. answer and direct incoming calls. Performs other duties as assigned, requested or deemed necessary by management.eval(ez_write_tag([[468,60],'setupmyhotel_com-large-mobile-banner-2','ezslot_9',614,'0','0'])); 17. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Hotel supervisors may be offered participation in 401(k) retirement savings plans in addition to medical benefits. May oversee concierge or valet staff. Schedule the front office staff and supervise workload during shifts. Ascertains their lodging, purchasing needs. welcome and greet guests. The Front Desk Agent will assist guests with inquiries, problems and complaints. 13. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Takes responsibility in the absence of the Duty Manager  / Front office managereval(ez_write_tag([[580,400],'setupmyhotel_com-leader-2','ezslot_12',616,'0','0'])); 22. inform guests of hotel rates and services. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Hotel supervisors supervise staff members and delegate tasks as necessary.They also train the front desk staff in hotel protocols, guest registration, and other duties. Lodging managers perform the same duties as hotel supervisors, from ensuring pleasant guest experiences to overseeing daily operations. A smiling face and a cheery hello helps hotel … A front-desk manager frequently interacts with guests even in large hotels. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. However, these core responsibilities are essentially the same in hotels of all sizes: Hotel supervisors supervise operations in all hotel departments. Ensure Outstanding customer care at all times. POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Dealing with customers, including handling complaints when they come to the desk. 16. Ensure Front office log book and hotel log book is always updated and actioned upon. View this and more full-time & part-time jobs in Tampa, FL on Snagajob. Previous experience in the hotel industry. In some hotels, you may also have to handle telephone sales outside office hours. Act as liaison between the General Manager and staff. Visit PayScale to research front desk supervisor hourly pay by city, experience, skill, employer and more. Create the perfect job-worthy cover letter effortlessly in just a few clicks! My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Applicants must address problems guests have with their rooms, collect payments and … 2. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Front Desk Supervisor Duties include responding to complaints and service issues utilizing the H.E.A.R.T method and maintained a weekly schedule for the Front Office. Participate in hotel committees and task force assignments.eval(ez_write_tag([[250,250],'setupmyhotel_com-large-mobile-banner-1','ezslot_5',615,'0','0']));eval(ez_write_tag([[250,250],'setupmyhotel_com-large-mobile-banner-1','ezslot_6',615,'0','1'])); 20. The national average salary for a Front Desk Supervisor is $32,992 in United States. Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. Ensuring the front desk provides a professional and friendly service for customers. Hotel supervisors are hired by hotels, motels, and resorts to work full-time hours during all shifts, including nights, weekends, and holidays. Job's title: Front Desk Supervisor Statut: Full time Starting date: January 1, 2021 Work place: Hotel Mont Gabriel Address: 1699 Chemin du Mont-Gabriel, Sainte-Adèle, Quebec, Canada, J8B1A5 We are looking for an upbeat and dynamic person to fill the position mentioned above for the beautiful 136-room resort located on the top of a mountain. FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES: 1. Job brief We are looking for a Front office manager to manage our reception area. Prepare monthly reports and budget for front office department. register and check guests in. JOB DESCRIPTION DEPARTMENT: Front Desk POSITION: Supervisor 1 JOB OVERVIEW: Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Hotel supervisors are part of a large team of hotel employees, but these professionals must be able to work independently and perform tasks without receiving much supervision of their own. Displayed here are job ads that match your query. 5. An outgoing personality and a big smile are two important assets for front desk clerks, as the front desk clerk is usually the first person you see when you walk in the door of a hotel or motel. All rights reserved. A positive attitude and excellent communication skills. Job Description for a Hotel Supervisor. Because many hotels and similar lodging establishments are often part of a chain, hotel supervisors may be asked to travel to other branches to assist with hotel management operations. 9. Front Desk Agent Job Description Template. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Reports to: Front Office Manager / Duty Manager. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 7. make and confirm reservations for guests. In a hotel, a front office or desk supervisor is responsible for another set of duties, such as greeting customers when they check in and wishing them well when they check out. The desk clerk is in charge of checking in the customer and providing them with directions to their room, as well as information about the available amenities offered at the hotel. 18. Hotel supervisors assist the general manager with management tasks such as creating employee work schedules and distributing payroll checks. Experience of motivating and leading a winning team. Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Front Desk Manager manages front desk personnel and ensures quality customer service. Hotel Front Desk Job Description Template. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines. 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Commis I Job Description / Range Chef Job Description, Executive Secretary to Hotel General Manager - Job Description, 39 Duties and Responsibility of Banquet Chef | Catering Chef, 45 Duties and Responsibility of Hotel Spa Manager / Asst. 6. This rate is slower than the U.S. average. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Hotel supervisors oversee all daily hotel operations and assist the hotel operations manager or general manager with all management tasks. 4. Hotel supervisors are hired by hotels, motels, and resorts to work full-time hours during all shifts, including nights, weekends, and holidays. Ability to remain calm whilst under pressure. Hotel Front Desk Manager jobs. You will be responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints or room issues. Hotel supervisors maintain the hotel’s inventory and order new items as needed. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.eval(ez_write_tag([[728,90],'setupmyhotel_com-banner-1','ezslot_8',612,'0','0'])); 12. Ultimately, you will help create a pleasant and memorable stay for our guests. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Search 54 Front Desk Supervisor jobs now available on Indeed.com, the world's largest job site. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Hotel supervisors interact with hotel guests to ensure they receive a quality experience. You will also coordinate all front desk activities, including calls, reservations and guests services. During this training period, hotel supervisors work closely with the general manager to learn specific hotel standards and become familiar with hotel’s layout and staff members. This book also provides tips on sales and marketing, maintenance, and how to manage staff members effectively, Hospitality Net – HN provides hotel industry professionals with webinars, networking event dates, important news updates and resources, market trends, and other information to help you stay at the top of your game, Check-In Check-Out: Managing Hotel Operations – discover best practices in the hotel industry and emerging trends in hospitality with this book, geared toward hotel supervisors and other workers who want to keep ahead of the rapidly changing hospitality industry. ensure proper room allocation. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Allocate rooms to expected arrivals after checking the guests preferences and special requests.eval(ez_write_tag([[250,250],'setupmyhotel_com-box-4','ezslot_10',611,'0','0']));eval(ez_write_tag([[250,250],'setupmyhotel_com-box-4','ezslot_11',611,'0','1'])); 11. How much does a Front Desk Supervisor make? Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs. We are seeking a responsible, experienced front office manager to join our growing organization. Sort by: relevance - date. Posting id: 595404498. People in this role are responsible for confirming reservations, securing room and amenity payments, distributing room keys, and securing maintenance for repairs. Previous hotel front desk supervisor experience is preferred Must have the flexibility to work days, nights, weekends and holidays ... Do all additional tasks that are not listed in this job description and that are requested by supervisor or manager related with the front desk department During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Search for hospitality industry jobs, news, networking opportunities, techniques, and strategies using these resources for hotel supervisors who want to excel: American Hotel & Lodging Association – search for jobs, look for certification programs, find information about low-cost colleges, and stay up to date on all hospitality news and networking events at the AHLA website, Supervision in the Hospitality Industry: Leading Human Resources – both new and experienced hotel supervisors can use this book to discover helpful tips and techniques for supervising hotel operations, from the kitchen to the guest rooms and everything in between, American Hotel & Lodging Educational Institute – look for training programs, certification courses, and educational tools that hotel supervisors can use to advance their career and excel at managing hotel operations, Hotel Operations Management – review all aspects of hotel operations with this book, which covers every department of a full-service hotel and the daily tasks needed to keep each functioning smoothly. See you around and happy Hoteliering. Paid vacation days are typically offered to hotel supervisors who stay continuously employed for three to six months. Job's title: Front Desk Manager Statut: Full time Starting date: January 1, 2021 Work place: Hotel Mont Gabriel Address: 1699 Chemin du Mont-Gabriel, Sainte-Adèle, Quebec, Canada, J8B1A5 We are looking for an upbeat and dynamic person to fill the position mentioned above for the beautiful 136-room resort located on the top of a mountain. Supervised the Guest Service Assistants and assisted the Front Office Manager in day-to-day activities which included scheduling, hiring, and training of the new associates. Descriptions of a Hotel Front Desk Position. Filter by location to see Front Desk Supervisor salaries in … Knows all essential aspects of … You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest's stay. The front desk staff will take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. Hotel supervisors inspect guest rooms and all other hotel areas for cleanliness and to ensure that hotel protocols are being followed. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. This includes answering questions and addressing customer complaints. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests. Assist in the development and monitoring of the budget to provide top quality customer service. This position is normally found in the hotel industry and is responsible for … You should have a pleasant and professional disposition with guests and other hotel staff. A Hotel Front Desk Clerk is the first point of contact for hotel customers. 19. While the hotel manager handles more complicated guest requests and special needs, the supervisor approaches guests to ensure they are enjoying their stay and makes sure any guest complaint or request gets handled immediately by front office… 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Hotel supervisors supervise front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls. Main Job Duties and Responsibilities. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements. Maintains a friendly, cheerful and courteous demeanour at all times. 4. FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES: 1. According to the Bureau of Labor Statistics (BLS), lodging managers earn a median salary of $51,800 annually, or $24.90 hourly. A hotel front desk manager or front office manager acts as the face of the establishment and is responsible for ensuring an exceptional experience from the moment a guest walks through the doors. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. 8. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. 21. Knowledge of Opera / Fidelio / Other world Class Property Management System is required. Being a Front Desk Manager may be responsible for front desk budgeting. The hotel supervisor, or front office supervisor, oversees front office operations, helping coordinate guest arrivals and departures. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Apply online instantly. confirm relevant … Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Supervision in the Hospitality Industry: Leading Human Resources, American Hotel & Lodging Educational Institute, Check-In Check-Out: Managing Hotel Operations. The BLS predicts employment in this field will grow 4 percent through 2026. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Apply for a HEI Hotels & Resorts Front Desk Supervisor job in Tampa, FL. Employers look for hotel supervisors who have the following skills: Most employers look for hotel supervisors who have at least an associate’s degree in hotel management, hospitality, or a related field. The length of this training period varies by employer and may last for several weeks. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Hotel front desk supervisors manage staff, ensure that guests have an exceptional experience, and act as the face of a hotel. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. 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